Return & Refund Policy

If a piece isn't right, here's exactly how a return works and what it costs you. Read this before you order rather than after.

Return Window

Changed your mind? Tell us within 15 days of your order arriving, and you then have 14 days to send the piece back.

We ship to Canada and the United States only, and the same 15 days applies wherever you are.

Changed Your Mind

Try it on — that's expected, and it doesn't affect your refund. Please don't wear it out, wash it, or remove the hygiene liner on anything intimate. If a piece comes back showing more than a try-on's worth of wear, we may reduce your refund to reflect the drop in value rather than refuse it outright.

There are two ways to settle a change of mind, and you choose which.

FULL REFUND — SEND IT BACK. You get back everything you paid for the piece. Our stock ships direct from our supplier, so returns go to their overseas warehouse rather than to us; we'll give you the address when you get in touch. Return postage is arranged and paid for by you, and on lower-priced pieces it can be a significant share of what you paid — which is why we tell you here rather than after you've posted it.

PARTIAL REFUND — KEEP THE PIECE. If you'd rather not pay to post something back, tell us and we may instead offer you a partial refund while you keep it. We quote the amount for your specific order once we've looked at it, and it is an offer rather than something you can insist on — we may say no. Nothing obliges you to take it: the full refund above stays open either way.

How to Start a Return

The quickest way is the form at loveyourcurve.store/start-return — it asks for everything we need in one go, so our first reply can be the answer rather than more questions. You can also just email loveyourcurves.info@gmail.com with your order number and what's wrong. Either way we reply within 1–2 business days and tell you exactly what to do next.

Refunds

We'll refund within 14 days of you telling us you're cancelling. We may wait until the piece reaches us, or until you show us proof you've sent it — whichever comes first.

Refunds go back to your original payment method. Your bank or card issuer may take a few days longer to show it.

Return postage isn't reimbursed, and we don't refund the original outbound shipping on a change of mind. If your delivery was free — Canada and US orders over $75 CAD — there was no outbound charge, so there is nothing to refund on that part. And if you return some of an order and what you keep falls back under $75, we won't go back and charge you the delivery.

If you accept a partial refund and keep the piece, we pay it within 5 business days of you accepting — there's nothing to wait for in the post. Accepting it settles that item; you can't then also return it for the balance.

Damaged, Faulty or Wrong Items

This is different from changing your mind, and it costs you nothing.

If something arrives damaged or isn't what you ordered, please email loveyourcurves.info@gmail.com with a photo and your order number within 7 days of delivery. We'll refund or replace it at no cost to you, and in most cases you won't need to send it back.

The 7-day request is not a limit on your rights for faulty items or faults discovered later. If a piece is faulty, get in touch whenever you notice — we'd rather hear about it late than not at all. The 15-day window above covers changing your mind, not faulty items.

Exchanges

We don't swap items directly. If the size or shade isn't right, return it under the terms above and order the one you want whenever it suits.

Non-Returnable

Gift cards can't be returned.

Items bought as final sale can't be returned on a change of mind. This is flagged on the product page before you buy, never afterwards.

Sealed items sold for hygiene reasons can't be returned once the seal or liner is removed.

Your Rights

The partial-refund-and-keep-it option above is an alternative we may offer for convenience. It is not a substitute for returning the piece — taking it is entirely your choice, and if you want the full refund, post it back and you get the full refund. We can't require you to accept a partial one.

Nothing on this page limits your statutory rights. Where anything here conflicts with them, your statutory rights win.